When your everyday appliances fail you, it can disrupt your entire schedule — so it's understandable to be eager to get them fixed. However, whether you're looking for someone to service your dishwasher or repair your freezer, it's vital to take your time and find a repair worker that's suitable for you and your appliance. Ensure you're getting good value for your money and an excellent customer experience by going through our checklist of top tips.
1. Go through Word of Mouth
Anybody can pay for an advertisement, provided they can afford it — but what can't be bought is honest-to-goodness customer feedback. That has to be earned. As such, if any of your friends, family or colleagues have recently had problems with an appliance and had a good experience with their repair company, it's well worth finding out what that same company can do for you. If no recent incidents spring to mind, you can always search online to check your local repair company's reviews. Nothing beats the peace of mind that comes with knowing for sure that you're working with a competent and trustworthy company.
2. Trust the Experts
Bearing that last point in mind — make sure you do contact an appropriate appliance repair firm. Your colleague may have had a great experience with a repair company specialising in personal electronics, and that company may be happy to give you a quote for your fridge-freezer. However, there's no guarantee that their skills will transfer over. It's better to be safe than sorry, so you may feel more confident finding a specialist company.
3. Shop Around
It can be time-consuming and frustrating to collect several quotes from different repair services, but it could mean the difference of hundreds of dollars. Go by the tried-and-tested rule of seeking out at least three quotes and accept the middle quote. This way, you can be assured you're getting a great combination of quality and value.
4. Manage Your Expectations
Of course, it's frustrating to have a broken appliance. Nobody wants to be without their freezer in the middle of summer! Even so, a good repair company may not have a same-day appointment available for you. Do remember that a full appointment book can be a sign that you're speaking with a quality company, whose services are in demand. However, you should absolutely consider another company if the one you call can't help you in a reasonable frame of time. Equally, be prepared in case the problem is bigger than you thought. It may take a couple of days to fix.
All in all, patience is key. While it can take more time out of your day to really research for an appliance repair company, the value for money and peace of mind are always worth it — and you may save yourself valuable time in the long run.